Healthcare Food Service | Blog - What Makes Us Unforgettable

This weekend as I was reflecting about the United States and what sets it apart from other countries in the world. I started to think about a session that I attended while out the Association for Healthcare Foodservice annual conference. I walked into a session by Kevin Friedberg (http://www.freibergs.com) about Blowing the Doors Off Business-as-Usual! , and it started to reinforce my thinking and philosophy. What makes us unforgettable as people, our business, our products? I know my differential is my Diamond Approach to helping organizations/audiences learn, innovate and evolve. I have been told that I have an amazing ability to listen and customize approaches to clients’ initiatives and challenges.

You have to be willing to step out side of the box. Have a differentials that steps you or your food, services, etc apart from the others. Do you sell a commodity? How can you change that today.Crank up the volume.

Leaders who choose services over self-interest make the difference? Do you ask your customers how can I meet your needs? Or are you too busy selling what you have, your widgets? Kevin Friedberg revealed a lot of aha moments for the members of the audience as well as reinforced that it is okay to give world-class/5 star service within your boundaries. It starts from the inside and out. Find a way to service your customers over your self/company interest. It will yield volumes!

Some ways to start:

Ask the questions
Give value added information to your customers via social media, websites, videos, services
Be in the moment and focus on what is going on
Look around and see the operation/business for what is could be (have the rose colored glasses on for these moments)
Understand industry and consumer trends-eg. healthcare with harm, sustainable goods, healthy food in healthcare pledge
Use reliable internet sites as a resource to give you valuable information: e.g. www.alluserv.com (visit the resources and interactive areas),www.vstech.com ( interactive tools, trends),

(I just love the photo below-two wonderful things)