By host on
5/2/2013 6:41 AM
 Reading a discussion in the Healthcare Executives Network supported my ideas about a brand. YOU need to have the goods or services you represent give the aha moments and the wow experience to be successful....
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By host on
4/8/2013 9:32 AM
 Any...
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By host on
2/28/2013 8:49 AM
 Patient satisfaction scores and ratings include how well hospitals and long-term care accomplish their procedures for treating ailments, patients and more. It makes good business sense for hospital to keep patients, residents and families...
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By host on
2/13/2013 3:52 PM
 It is evident that to be invited to have a seat where they are making decisions and directing strategy you need to be visible to different people in all departments. Are you connected to the finance department who is the gatekeeper? Do you align your initiatives and connect...
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By host on
1/15/2013 9:42 AM
 Good customer service is one of those values that sound like apple pie and motherhood. Everyone claims to believe in it. And yet why is there so much indifferent or even bad service out there? I believe I know the answer to this question. Customer service fundamentally...
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By host on
11/5/2012 8:28 AM
 With customer dollars harder to come by these days and the cost of doing business still increasing, many foodservice operators continue to look for ways to drive efficiency into their business. So, to fill this....
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By host on
9/25/2012 10:18 AM
 Good customer service is one of those values that sound like apple pie and motherhood. Everyone claims to believe in it. And yet why is there so much indifferent or even bad service out there? I believe I know the answer to this question. Customer service fundamentally...
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By host on
9/11/2012 9:44 AM
 When it comes time to purchase equipment, chances are you have endured a capital budget approval process or, at the very least, you must justify the operating budget variance. You have the green light. The decision makers are prioritizing your operation’s equipment...
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By host on
8/21/2012 7:22 AM
 Where do I buy equipment? How do I know I will buy what my operation needs? Why does an equipment representative or a manufacturer representative call on me but I have to buy from a dealer? Who does the site...
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By host on
7/3/2012 9:21 AM
 Faced with an ever-changing environment, health care food service leaders are experiencing elevated demands on delivering quality and efficiency yet faced with access to limited and shrinking resources.....
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