Patients are your primary objective and to ensure they receive excellent care.  However, it is the retail and catering environment upon which food service is typically judged.....

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Faced with an ever-changing environment, health care food service leaders are experiencing elevated demands on delivering quality and efficiency yet faced with access to limited and shrinking resources....

One way healthcare facilities are striving to attract and keep their desired team members is to provide upscale, relaxing staff lounges. Today many new medical facilities are being built to include these lounges......

Attention to the form and function in your retail operations yield high revenue and increase customer loyalty. In today's foodservice healthcare retail, markets understand the need for good and relevant function in your foodservice operations to maximize perception and efficiencies......

Research findings suggest that hospital foodservice quality is “significantly correlated with overall patient satisfaction” (Sheehan-Smith, 2006). The growing number of article, blogs, and social media activities today that are aimed at increasing patient satisfaction...

We live in an on-demand world. Anytime from a number of different devices like smart phones, laptops, or televisions, we can access...

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We all know the hospital foodservice landscape has changed dramatically in recent years. The competition for not only healthcare dollars, but for consumer dining dollars as well has increased in recent years...

 One of the biggest challenges to selling anything is making your potential customers aware of your products and services. If your customers aren’t aware of what you offer they aren’t likely to even open the door to your facility let alone make a purchase.

We live in a world full of benchmarks and rankings. Consumers use them to compare the latest gadgets. Parents and policy makers rely on them to assess schools and other public institutions, and sports fans like them for help in sizing up their favorite teams. But what about when rankings are used at the office for appraising staff performance?

It's often assumed that employees who are benchmarked...

Today many hospitals are continuing to grow and expand the offered services and amenities. Hospitals are not only providing patient meals but also a food venue for staff, customers, and visitors. Most of the modern food service facilities include multiple food and beverage outlet options including...